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NHS and Key Workers

It is important to us to provide help and support to NHS staff and critical key workers such as;

  • Emergency Services Staff,
  • Local Authority Officers,
  • Community Volunteers,
  • Frontline Transport,
  • Delivery Drivers (incl. takeaway food delivery) and
  • Those providing direct support helping unwell and vulnerable people in their communities.

We understand workers may be working longer hours and may no longer have the full range of travel choices they would normally have, such as public transport. This means they may be struggling to find and pay for somewhere to park near their place of work or at a vulnerable person or patient's home.

Therefore we are providing exemptions for NHS staff and critical key workers in the form of a digital permit to use in on-street parking places and council owned car parks without having to worry about cost or time restrictions. On-street parking places are limited to;

  • Pay and display bays,
  • Limited waiting bays,
  • Permit holders bays/zones, and
  • Single yellow line waiting restrictions.

This digital permit should assist the activities of these critical key workers during this difficult period.

Permits will last until 30th September 2020 and will be reviewed regularly taking into consideration any national guidance.
Applying for the permit

Any NHS staff and critical key worker may apply for this permit. Applications should be submitted online using the below link to our MiPermit portal:

Once an application has been submitted, one of our team will process your request within 24 hours (applications made on a weekend will be processed on a Monday). You will be notified by email when the digital permit has been created. Please check your spam / junk folder during the time you can expect to hear from us, in case your notification email has gone there. Once the permit has been created, nothing needs to be displayed within the vehicle because it is a digital permit.

Whilst you are waiting for your request to be processed, we ask a copy of a letter confirming your Key Worker status is displayed within your vehicle.

A copy of the NHS / Key Worker Permit Terms and Conditions document can be viewed using the below link:

What if I receive a Penalty Charge Notice?

If you do receive a Penalty Charge Notice (PCN), please challenge this using the link below making sure to briefly explain you are a Key Worker, why you were parked and to provide a copy of your Key Worker letter. All challenges will be looked at favourably and we will aim to respond confirming the outcome of your challenge as soon as possible.

Please note our Civil Enforcement Officers may not know you are a Key Worker unless an exemption is obtained.